Marking a Household "Do Not Contact"

When somebody tells you not to come back, the app has a way to record it that actually does something — not just a note that the next rep might read.

How to set it

1. Start a visit at the door, as normal

   This is a real visit with a real outcome, not a side setting.

2. Tap Do Not Contact

   Bottom right of the eight outcome tiles, in red.

3. Complete the visit

   It takes effect immediately, and it reaches the rest of the team as soon as your phone has signal.

What the app does afterwards

This is the part worth knowing, because it’s more than a label:

• The call, text and email buttons stop working on that household — for everyone on the team, not just for you. Tapping where they were gives you a line saying This household asked not to be contacted rather than three greyed-out buttons.
• Swipe-to-call is gone too, from every list the house appears in.
• It never comes back in a route. Plan doors will not offer it, to anybody.
• It drops out of open-lead views on the map and in the list.
• Its pin turns red on the map.

When to use it, and when not to

Do Not Contact is for a homeowner who has asked not to be contacted: take me off your list, don’t come back, a No Soliciting sign they point at, or anything stronger.

Not Interested is for somebody who simply isn’t buying today. It closes the lead as Lost, and Lost can be worked again later if the office decides to.

Getting these the wrong way round has real costs in both directions: marking a polite no as Do Not Contact throws away a lead the company could revisit, and marking a firm “never come back” as Not Interested means somebody knocks it again in three months.

Undoing one

A rep can’t. If you set it by mistake, tell your admin — they can change the lead’s stage from the console.

That asymmetry is deliberate: one rep’s tap can stop the company contacting a household, and undoing that should take somebody who can see the whole picture.

For admins

You can set and clear this from the console the same way you set any stage, on one lead or on a selection.

Two things worth knowing about how it behaves:

• Do Not Contact is stored per property, not per person. A household with two phone numbers on file has both suppressed.
• Re-importing the same address in a later list is a question your team should settle deliberately rather than discover. Ask before you run a big import over addresses you’ve previously suppressed.