Your Team Member Badge

Your badge is how a stranger at their own front door decides whether to talk to you. It’s under More → My badge, and it’s worth knowing what it does before somebody asks.

What’s on it

Your photo, your name, your job title, your company, and a code the homeowner can scan with their phone camera. Along the bottom: your badge number, when it was issued, and when it expires.

Opening it needs no connection — the badge is already on your phone. You can show it in a basement.

What happens when a homeowner scans it

Their camera opens a public web page. No app to install, no account, nothing to sign into — which is the whole point, because a homeowner is not going to download anything to check on you.

The page tells them one of a few things, in plain words:

• Active — the badge is real and still valid, with your photo and name to compare against the person in front of them.
• Expired — real, but out of date.
• Not yet activated — issued but not confirmed.
• No longer with the company — the person has left.
• Not a badge we know — the number doesn’t exist.

That last one is the reason the whole thing exists. A homeowner can tell the difference between your badge and a printed rectangle.

Three states you might see

Not confirmed yet. A Confirm badge information button. Read every line first — your name spelled the way a stranger would read it, your photo obviously you — then confirm. Confirming records that you checked, with the time.

Expired. A Renew my badge button. Your badge number stays the same and gets a new expiry date; you confirm the details again afterwards. You can do this yourself.

No badge at all. Only for people who joined before badges existed. A Create my badge button. The number you get is yours for as long as you’re on the team.

Fixing what’s on it

Your name, title and photo come from your profile — More → Edit profile, and the badge updates with them.

Your email, role and team are your admin’s to change, and so is a brand-new badge number. If one of those is wrong on your badge, ask them.

If it isn’t working

• The screen says badges belong to a company account. You’re in the demo. Sign in to your real account.
• Renew or Confirm won’t go through. Both need a connection — they’re the two things on this screen that do. Try again when you have signal.
• It says it can’t create one because there’s no name. Add your first and last name in your profile first; they’re what gets printed.